This Refund & Cancellation Policy (“Policy”) applies to all purchases, transactions, Coins, and paid services made on the MEYOU mobile application (“Platform”), operated by COMPASS DIGITAL (Udyam Registration No: UDYAM-MH-19-0141113, GST: 27BDLPK2182C2ZN).
By using MEYOU and making any payment, you agree to this Policy.
1. Strict No-Refund Policy
All purchases made on MEYOU, including Coins, virtual items, and paid calling services, are final and non-refundable.
No refund will be provided once:
- A call is connected or initiated
- A service is executed or consumed
- Coins or virtual items are credited to your account
2. Cancellation Policy
- Once a purchase is completed, it cannot be cancelled
- Users may request cancellation within 1 hour of payment, only if the service has not been used
- Approval of such cancellation/refund is solely at MEYOU’s discretion
3. No Refund for User Errors
MEYOU is not responsible for:
- Incorrect inputs or accidental purchases
- Sharing wrong details or selecting wrong services
- Any decisions made in haste
Users are advised to review all details before making a payment.
4. No Refund for Calls & Interactions
- No refund will be issued for any completed or connected call
- MEYOU does not guarantee the quality, accuracy, or outcome of conversations
- User dissatisfaction, personal expectations, or experience quality are not valid reasons for refund
5. Technical Issues Exception (Limited Cases Only)
Refunds may be considered only in rare cases, such as:
- Severe network failure during a call
- Call not connecting due to platform error
Such requests:
- Must be reported within a reasonable time
- Will be reviewed internally
- Are subject to final approval by MEYOU
6. Payment Issues & Duplicate Transactions
In case of payment failure or duplicate transactions:
- Users must verify whether payment was deducted before retrying
- If multiple payments are made for the same transaction, MEYOU will refund the extra amount only
7. Service Unavailability
If MEYOU is unable to provide a service due to:
- Technical issues
- System errors
- Service unavailability
The amount may be refunded at our discretion.
8. Processing of Refunds
- Approved refunds (if any) will be processed within 3–7 business days
- Refunds may be issued to the original payment method or MEYOU wallet (if applicable)
- Applicable payment gateway or transaction charges may be deducted
9. Abuse & Fraud Prevention
- Any misuse of refund requests may result in account suspension
- MEYOU reserves the right to deny refunds in case of suspicious or fraudulent activity
10. Final Decision
All refund-related decisions are at the sole discretion of MEYOU, and such decisions shall be final and binding.